Our standard residential clean follows a detailed checklist designed to maintain consistent, high quality results across every visit. This includes core cleaning tasks for kitchens, bathrooms, bedrooms, and living areas such as:

• Dusting and disinfecting accessible surfaces

• Vacuuming and mopping floors

• Bathroom cleaning and sanitizing

• Kitchen surface cleaning

• Exterior appliance wipe-downs

• Emptying garbages

• Vacuuming upholstery (sofa, chairs, etc)

• General tidying and reset

• If you wish to have cleaning done behind appliances, please have them moved ahead of the appointment

Please Note: Standard cleans are based on our predefined service checklist and are not customized task by task. This allows us to maintain consistent quality standards and back our Satisfaction Guarantee on all standard cleaning items.

If you have specific priorities or custom requests, we recommend selecting from the available options on the booking page or booking our "Cleaning by the Hour" service.

A first-time clean includes everything in a standard clean, PLUS additional detail-focused tasks designed to bring the home up to a maintenance level for future recurring visits. This may include:

• Inside microwave cleaning

• Backsplash and grout cleaning in kitchens and washrooms

• Baseboards, doors and trim cleaning/dusting

• Spot cleaning walls, switches, and high-touch areas

• Dusting light fixtures, vents, and fans

• If you wish to have cleaning done behind appliances, please have them moved ahead of the appointment

Please Note: First-time cleans are required for all one-time bookings and/or homes that have not been professionally cleaned within the past 4 weeks, as dust, buildup, and grime naturally accumulate over time and require additional time and attention.

We highly recommend booking a recurring service after the initial clean to maintain the home more consistently, qualify for discounted recurring rates, and avoid needing repeated first-time cleans in the future!

A move-in/move-out clean is a detailed top-to-bottom reset clean designed for empty or nearly empty homes. It includes everything in a standard clean, PLUS additional detail-focused tasks designed to get the home ready for future tenants or homeowners. This may include:

• Inside major appliances cleaning (fridge oven, microwave)

• Inside cabinets/drawers

• Baseboards, doors and trim cleaning/dusting

• Spot cleaning walls, switches, and high-touch areas

• Dusting light fixtures, vents, and fans

Please Note: The home requires to be empty or near empty to allow for proper access and ensure the best results. For liability and safety reasons, our cleaners do not move furniture or items heavier than 25 lbs. If you wish to have cleaning done behind appliances, please have them moved ahead of the appointment. Blocked or cluttered areas will not be cleaned, will increase cleaning time and will void the Satisfaction Guarantee.

We offer flexible hourly cleaning for clients who want cleaners to focus on specific priority areas or custom tasks. A minimum 3 hour booking is required.

Please Note: Hourly cleaning is intended for custom requests and does not replace our standard residential cleaning service. A standard clean must still be booked if you would like the home cleaned to our full standard scope.

For hourly/custom cleaning requests, we require a specific emailed list of requested tasks prior to the appointment so our team can properly plan and prioritize the visit. Cleaners will work through the provided list within the booked timeframe and do their best to accomodate all requests.

Due to the custom nature of hourly cleaning and varying expectations, these services are not covered under our standard Satisfaction Guarantee.

Yes! Our organizers help you get things back in order — garages, closets, or entire rooms. Three-hour minimum. Ideal for busy households and overwhelmed spaces.

Please reach out through our commercial quote form. Each project is unique and we'll provide a tailored quote based on your needs.

For the safety of our staff and clients, there are certain services we're unable to provide:

• Active construction or renovation cleaning

• Ladder work beyond a standard 2-step stool (if they can't reach it, they can't clean it)

• Moving furniture or items over 25 lbs. If you wish to have cleaning done behind appliances, please have them moved ahead of the appointment

• Biohazards or bodily fluids (blood, urine, feces - human or animal)

• Hoarding, hazardous waste, or unsafe environments

• Pest infestations or animal waste cleanup

• Mold remediation or hazardous chemical handling

• Exterior window cleaning

• Carpet steam cleaning

• Deep stain or odour removal

• Handling highly fragile, valuable, or irreplaceable items

Please Note: If areas are blocked, excessively cluttered, or require specialty services, our team may clean around them only and cannot guarantee results in those areas.

If your home requires services outside our scope, we're always happy to recommend alternative solutions where possible.