Frequently Asked Questions

Everything you need to know about our cleaning services.

Getting Started

How do I book a service?

You can book online using the online booking form or simply giving us a call. Once submitted, we'll review your information and contact you confirming your appointment.

What services do you offer?

We offer residential cleaning services including standard cleans, deep cleans, move-in/move-out cleans, and hourly/custom cleaning. You can check out our Edmonton cleaning services 24 hours a day on our booking page.

How much does cleaning cost?

Pricing is based on the size and condition of your home, along with any add-ons. For instant pricing and availability, simply head to our Booking page — it only takes a minute to get your quote and schedule your cleaning.

What areas do you service?

We proudly serve Edmonton and surrounding areas including St. Albert, Sherwood Park, Beaumont, Leduc, Spruce Grove, and Fort Saskatchewan. If you're unsure whether we cover your location, feel free to reach out.

Do you bring your own supplies and equipment?

Yes, our team arrives fully equipped with professional cleaning supplies and tools. If you have specific products you'd like us to use, please note this in your booking form and leave them out at the home.

Do you bring eco-friendly products?

We use professional-grade cleaning products that are safe and effective. If you prefer eco-friendly or specific products, just let us know in your booking and leave them out at the home.

Services & What's Included

What's included in a Standard Residential Clean?

Our standard clean covers: disinfecting high-touch surfaces, cleaning kitchen surfaces, dusting furniture, sanitizing bathrooms, vacuuming and mopping floors, vacuuming sofas, emptying garbage, and light tidying.

What's included in a First-Time/Deep Clean?

Everything in a standard clean, PLUS detailed kitchen cleaning (inside microwave, backsplash, behind appliances), deep bathroom scrubbing, baseboards, doors, trim, light fixtures, vents, fans, and spot cleaning walls and switches. Recommended for those that have not had a professional clean done in over 4 weeks or never have had a professional cleaning company.

What's included in a Move In/Out Clean?

A full reset clean for empty or nearly empty homes: detailed kitchens and bathrooms, inside fridge and oven, inside cabinets and drawers, baseboards, trim, doors, fixtures, interior windows, and floors vacuumed and mopped.

What about Cleaning by the Hour?

We offer flexible hourly booking for specific areas. Minimum 3-hour booking. This allows our cleaners to focus on your priority areas while ensuring high standards.

Do you offer Organization Services?

Yes! Our organizers help you get things back in order — garages, closets, or entire rooms. Three-hour minimum. Ideal for busy households and overwhelmed spaces.

What about Post-Construction or Commercial Cleaning?

Please reach out through our quote form. Each project is unique and we'll provide a tailored quote based on your needs.

Are there services you don't provide?

We do not offer: cleaning during active construction, moving heavy furniture, handling fragile items, cleaning beyond step stool height, exterior windows, deep stain/odour removal, pest-affected homes, or carpet steam cleaning.

Trust & Safety

Can I trust my cleaning professional?

Yes. Every team member is personally interviewed by our owners and must pass a criminal record check. Only about 10% of applicants are selected to join the Uprise team.

Are you insured and bonded?

Yes. We carry full commercial liability insurance and Workers' Compensation coverage, protecting both our clients and our team.

Do I need to be home during cleaning?

No, you don't need to be present. We will ask for clear access instructions when booking if you won't be home.

What happens if something goes wrong?

We're here to make it right. Let us know right away and we'll take care of it. That's our promise to you!

How is my billing information kept safe?

All payments are processed through secure, encrypted systems (Stripe). We do not store your sensitive payment details.

Pricing & Policies

Do you offer recurring cleaning discounts?

Yes. We offer discounted rates for weekly, bi-weekly, tri-weekly, or monthly cleanings. The more frequently you book, the better the rate.

Why do I need to book based on home size?

Booking based on your home's full size ensures enough time for a thorough clean. Underbooking can lead to incomplete cleaning. If square footage was booked incorrectly, we'll review it with you upon arrival.

Do you require long-term contracts?

No. We believe in flexibility — book as needed with transparent, upfront pricing. Many clients choose recurring services for preferred scheduling and discounted rates.

What is your satisfaction guarantee?

We stand behind our work 100%. If something isn't done to your expectations, let us know within 24 hours and we'll come back to make it right. If you're still not satisfied, we'll refund your service.

What if I need to reschedule or cancel?

We have a 24-hour cancellation policy. Cancellations less than 24 hours before may be subject to a fee. Same-day cancellations or no-access will be charged the full cost.

Manage Your Account

How do I create an account?

When you book a service, an account is automatically created for you. Simply set up your password and you're ready to go.

How do I manage my account or booking?

Log in to update your password, address, and payment details anytime. To book or schedule, visit our Booking page or use your client portal.

Still have questions?

We're happy to help. Reach out anytime.

Professional house cleaning services in Edmonton, St. Albert, Sherwood Park, and surrounding areas. Your property, our priority.

Business Hours

Mon – Fri: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM

Sunday: Closed

Professional house cleaning services in Edmonton, St. Albert, Sherwood Park, and surrounding areas. Your property, our priority.

Business Hours

Mon – Fri: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM

Sunday: Closed