Last updated: May 25, 2026

Uprise Clean ("Uprise Clean," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website, booking system, phone calls, text messages, emails, and in the course of providing our cleaning services.

By using our website or booking a service with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide and improve our cleaning services. This may include:

Contact information: name, email address, phone number, and service address.

Booking and service details: type of cleaning, home size, frequency, scheduling preferences, pets, and any special instructions.

Access instructions: keycodes, lockbox codes, alarm codes, parking instructions, and other details required for our team to enter your home.

Payment information: credit card details and Interac e-Transfer references. Full payment card numbers are processed and stored by our third-party payment processor; Uprise Clean does not store complete card numbers on its own servers.

Photos: before-and-after photos of cleaned areas, taken for quality control and dispute resolution (see Section 4).

Communication history: records of emails, text messages, chat messages, and phone calls between you and Uprise Clean. Calls may be recorded for quality and training purposes.

Reviews and feedback: any reviews, survey responses, or testimonials you submit.

Website analytics: IP address, browser type, device information, pages visited, referring site, and similar information collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use your personal information for the following purposes:

Scheduling and providing cleaning services.

Communicating with you about bookings, reschedules, cancellations, and service updates.

Processing payments, invoicing, and issuing receipts.

Sending appointment reminders and follow-ups by email or text.

Conducting quality control, including site visits, phone follow-ups, and review of before-and-after photos.

Responding to customer service inquiries and resolving disputes or damage claims.

Sending promotional offers, newsletters, and marketing communications (only with your consent, see Section 5).

Maintaining accounting, tax, insurance, and other business records.

Improving our website, services, and customer experience.

Complying with our legal and regulatory obligations.

3. Who We Share Your Information With

We do not sell your personal information. We share it only with parties that help us deliver our services or as required by law. These may include:

Cleaners and contractors: our team members and contracted cleaners receive the information they need to perform your service, including your name, address, access instructions, and special requests.

Payment processors: such as Stripe and our credit card and Interac e-Transfer providers, who process your payments on our behalf.

Booking, CRM, email, and SMS platforms: software providers we use to manage bookings, send communications, and maintain customer records.

Accountants and bookkeepers: for accounting, tax filings, and financial reporting.

Insurers and legal advisors: in the event of a claim, damage report, or legal matter.

Law enforcement and government authorities: where required by law, court order, or to protect our rights, property, or the safety of others.

We require our service providers to handle your information confidentially and only for the purposes we authorize.

4. Photos and Call Recordings

Before-and-after photos. Our cleaning teams take photos of the areas we clean. These photos are used for quality control, training, dispute resolution, and as proof of work completed. We may also use photos for marketing on our website or social media; however, we will not disclose the cleaning location or include identifiable parts of your home, family members, or personal items without your consent. If you are not comfortable with photos being taken or used, please contact us and we will accommodate your request where possible.

Call recordings. Calls made to or received from Uprise Clean may be recorded for quality assurance, training, and dispute resolution purposes. Recordings are stored securely and accessed only by authorized staff.

5. Marketing Communications

We may send you promotional emails, text messages, or other marketing communications about our services, special offers, and updates. In accordance with Canada's Anti-Spam Legislation (CASL), we will:

Obtain your consent (express or implied) before sending commercial electronic messages.

Clearly identify Uprise Clean as the sender and provide our contact information.

Include a working unsubscribe mechanism in every marketing message.

You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in our emails, replying "STOP" to a text message, or contacting us directly. You will still receive transactional messages related to your bookings (confirmations, reminders, receipts) even after unsubscribing from marketing.

6. Data Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These include access controls, encryption in transit where appropriate, and limiting access to staff and contractors who need the information to perform their roles.

No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security. By using our services, you acknowledge that you provide your information at your own risk.

Personal information is generally stored on servers located in Canada or the United States, including those operated by our software providers. By using our services, you consent to your information being processed and stored in these locations.

7. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate or incomplete. You may also request that we delete your information, subject to our legal and business retention obligations (see Section 8).

To make a privacy request, please email us at [email protected] with your name, contact information, and a description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You may also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

8. Retention

We retain your personal information for as long as it is needed to:

Provide ongoing cleaning services and customer support.

Meet our accounting, tax, insurance, and audit obligations.

Respond to disputes, damage claims, or legal matters.

Comply with applicable laws and regulations.

Support legitimate business purposes such as quality control and historical reporting.

When personal information is no longer needed, we will securely delete, anonymize, or archive it in accordance with our internal retention practices and applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Uprise Clean

Email: [email protected]

Website: https://upriseclean.com